Shipping, Delivery & Returns Policy
1) Order Processing
• All orders are processed within 5–10 business days after payment is confirmed.
• Custom or made-to-order products may require extra preparation time before shipment.
• Orders placed on weekends or public holidays are processed on the next business day.
• During high order volumes or material shortages, processing may take longer. We will notify you if we anticipate delays.
• You will receive a shipping confirmation email with tracking details once your order has been dispatched.
2) Estimated Delivery Times
Delivery time depends on product size, destination, and carrier availability. Typical timeframes:
Product Type Estimated Delivery Time
Standard-size items (ground) 10–20 business days
Large or oversized items (freight) 3–6 weeks
Custom-made or special orders 6–8 weeks
While we work to deliver on time, delays may occur due to weather, supply-chain constraints, or carrier limitations.
3) Shipping Methods
We ship via reputable parcel carriers and freight partners.
• Ground Shipping for small and mid-size orders
• Freight Delivery (LTL/FTL) for large or palletized items
• Local Pickup by appointment only
Liftgate, residential, rural, or limited-access services may incur additional fees. If required, these services will be quoted prior to shipment.
4) Shipping Rates
• Rates are calculated based on weight, dimensions, freight class (if applicable), and destination.
• The final shipping cost appears at checkout or is included in your formal quote/invoice.
5) Delivery Areas
• We deliver nationwide within the continental United States.
• For Alaska, Hawaii, and U.S. territories, please contact us for a custom shipping quote before ordering.
6) Freight Delivery & Receiving
For LTL/FTL freight shipments, the consignee is responsible for proper receiving:
• Ensure someone 18+ is present at delivery to inspect and sign.
• Inspect packaging and contents upon arrival. Note any visible damage or shortages on the Bill of Lading (BOL)/delivery receipt before signing.
• Take clear photos of the pallet/crate and any damage.
• If damage is severe, you may refuse delivery and contact us immediately.
7) Damaged or Missing Items
• If you notice damage, refuse the shipment (if possible) and contact us within 48 hours at agmotion@icloud.com with your order number, photos, and a description.
• For concealed damage or missing items, notify us within 5 business days of delivery.
• We will file a carrier claim and arrange a replacement or refund if applicable.
8) Local Pickup (By Appointment)
• Local pickup from our warehouse is available by appointment.
• Bring a valid ID and order confirmation.
• Once an order is marked “Picked Up,” it is considered delivered.
9) Returns & Refunds
We want you to be confident in your purchase. If you are not fully satisfied, you may request a return or exchange subject to the terms below.
9.1 Return Window
• You may request a return within 14 days of delivery (the date shown on the carrier’s tracking/receipt).
9.2 Condition of Returned Goods
Returned items must be:
• New, unused, and uninstalled
• In the original packaging with all parts and hardware
• Accompanied by proof of purchase (order number or invoice)
9.3 Non-Returnable Items
• Custom-made / made-to-order products
• Items modified after delivery or not in resalable condition
• Clearance items marked “Final Sale”
9.4 How to Start a Return
1. Email agmotion@icloud.com with your order number, reason for return, and photos (if applicable).
2. We will confirm eligibility and provide return instructions and the return address.
3. Ship the item back using a trackable method.
• Customer is responsible for return shipping costs unless the item arrived damaged/defective or we shipped the wrong item.
9.5 Refunds
• After the item is received and inspected, refunds are issued to the original payment method within 7–10 business days.
• Original outbound shipping is non-refundable unless the return is due to our error or a damaged/defective product.
• If the item is returned used, installed, or missing parts/packaging, a deduction may apply to cover refurbishment or missing components.
9.6 Exchanges
• If you need a different size/model, we can process an exchange (subject to stock).
• Price differences and shipping charges (if any) will be communicated prior to processing.
10) Order Changes & Cancellations
• Standard items: You may request changes or cancellation within 24 hours of placing the order, provided the order has not yet shipped.
• Custom/made-to-order items: Changes or cancellations may not be possible once materials are procured or production has begun. Any approved cancellation may be subject to actual costs incurred (materials, labor).
11) Address Changes & Re-Delivery
• If you request an address change after dispatch, any reconsignment/intercept fees from the carrier will be billed to you.
• If delivery is attempted and fails due to consignee unavailability or site constraints, re-delivery/storage fees may apply per carrier rules.
12) Title & Risk of Loss
• Title and risk of loss transfer to the customer upon delivery as shown by the carrier’s tracking/delivery receipt (or “Picked Up” for local pickups).
13) Holidays & Business Days
• Business days are Monday–Friday, excluding U.S. public holidays.
• Orders placed during holiday periods may require additional processing time.
14) Contact
Ag Motion
Email: agmotion@icloud.com
(Please include your order number in the subject line)